FAQs: Public Housing Residents

 

Where do I send my rent payment?

Please hand-deliver or mail your rent payment to your property management site office. HHA only accepts checks or money orders. NO CASH, please.  Your check or money order must be for the exact amount of rent due, plus any additional fees such as the late fee. HHA DOES NOT accept partial payments. All current and past due rent must be paid at the same time, or the payment will be returned.

Who should I make my my payment payable to?

All payments should be made payable to Huntsville Housing Authority.

When is rent considered late and what is the late fee amount?

Rent is late on the 9th of each month. A $20 late fee will be assessed on your monthly rental amount. Legal proceedings for non-payment of rent can be legally filed as early as the 24th of the month.

Can I have a pet?

Yes, you can have certain pets as long as they don’t disturb your neighbors.  To learn more about our pet policy, click here.

How can I add someone to my lease?

If you would like to add someone to your lease, please contact your property manager.  They will help you get started with the process.

What do I do if my income drops?

If your income changes (goes down OR up), let your property manager know immediately. You have ten (10) days from date of the change to inform your manager. The manager will calculate the change in your rent. Failure to report a change is a serious violation of your lease.

What should I do if I’m having problems with a neighbor?

If you are having problems with one of your neighbors, please share your concerns with your property manager to determine the appropriate next steps, and to get advice on available resources to help resolve the situation.

Where do I go with a maintenance request?

If your apartment needs a repair, contact the HHA Maintenance line at 256-536-2521.  Please be as detailed as possible when describing your maintenance issue. Our goal is to provide you with the highest quality maintenance service. Our service staff will respond as soon as possible.

Am I allowed to smoke in my apartment?

Currently, all tenants are allowed to smoke in their apartments, except for those that live in Stepping Stones, Stone’s Throw, and the tax credit properties managed by HHA. However, starting July 1, 2018, all public housing properties will be 100% smoke free. Tenants, their guests and HHA staff will not be allowed to smoke on HHA property.